If you ever worked with any kind of support you are likely to know the sittuation, a user has a problem – you implement a fix, ask the user to get back to you if it worked or not… Well he/she NEVER does get back to you, instead you have a case hanging open for weeks till you contact the user for a reply or maybe the user call and complain a week later and ask why you did not do anything!?
Fustrating right!?
Well here’s a neat little trick I picked up for those of you that use Outlook/Exchange in your orginazation..
You can actually add a reminder for your email!? Yes, I know you may say, but did you know that you can add the reminder not only for yourself, but ALSO for the RECIPIENT!?
Neat right, but how does it work you say!?
- Well firstly – you just write your email as usual.
Second – you move to “Follow Up” and select “Custom”
- Finally – you add the reminder and the caption for the recipient
On the given date and time the user will get a reminder on your email (via his/her own calender) and thus be more enclined to reply to you..
Now is that not neat or what!?